Updated 1 March 2021
We are committed to protecting your personal data. This privacy notice informs you as to how we look after your personal data and tells you about your privacy rights and how the law protects you.
What information do we collect from you?
When you book with us, we will ask you for certain personal information including your name and contact details (home address, email addresses, telephone number and payment details). We may also ask you for information about your preferences and interests, but you are under no obligation to provide this information in order to book with us. By booking with us you are deemed to have consented to the use of personal information for this purpose
Why do we collect this information?
Your name and contact details are needed so that we can communicate with you regards your booking, to provide you with newsletters and inform you of any special deals we are running. Information about preferences and interests may be requested so that we can improve our service, and to provide you with information about special offers and to occasionally contact you for market research purposes. But it is not a condition of booking with us for you to receive this information, and even if you do give your consent to receive it, you can opt out of receiving it at any time.
Who might we share this information with?
We will not share any of the information that we hold about you with any third party, without your consent, or unless the law requires us to do so.
What do we do with your information?
The information that you have provided will be held by us and will only be accessed by authorised representatives. We will only use the information that you have provided for the purpose of your booking and will not use it for any other purposes. As explained above, if you wish to receive information about new products or services, or for research, we will only use your personal information for those purposes.
How long do we keep hold of your information?
We will keep hold of your information in accordance with the following rules: In case of queries, for as long as necessary to deal with any queries (arising from your booking, and to meet the requirements of any financial auditing. If you request marketing information, etc, for as long as you continue to provide your consent, or indicate that you no longer wish to receive such information.
Please note that there are CCTV cameras installed around the outside of the Property for security purposes. We have identified and documented the potential impact on the privacy of Guests and taken this into account when installing and operating our CCTV system. We regularly review whether CCTV is still the best security solution. We confirm that the CCTV cameras are not installed in the interior of the Property.
We have paid the data protection fee to the Information Commissioner's Office (ICO) and nominated an individual who is responsible for the operation of the CCTV system. We have established a process to recognise and respond to Guests making requests for copies of the images on our CCTV footage and to seek prompt advice from the Information Commissioner where there is uncertainty.
We only retain recorded CCTV images for long enough to allow for any incident to come to light (eg. for a theft to be noticed) and to investigate it. We securely store CCTV images and limit access to authorised individuals.
How can I access the information you hold about me?
By making a Subject Access Request and writing to The Owner, The Breakers, Main Road, Brancaster Staithe, Norfolk PE31 8PB or emailing firstname.lastname@example.org. You may be asked for information to prove your identity.
You have the right to complain about the processing of your personal data. Please contact us directly to the details given above. You may also wish to complain directly to the Information Commissioner’s Office so it can investigate compliance with data protection law: www.ico.org.uk